Due to COVID-19, many customers have asked the same question before purchasing our equipment in recent years: “How to install and debug the SINHOSUN machine after it arrives?” “How do I obtain your after-sales support after purchasing stripping blanking machine?”
The following describes how SINHOSUN addresses these issues.
1. Provide detailed machine installation instructions.
First and foremost, we will provide customers with “machine circuit diagrams” and ” machine installation diagrams” to help them understand how to install the machine. You can easily install the machine with the help of the detailed installation diagram.
2. Provide video instruction on debugging
In terms of debugging the machine, in addition to providing a detailed written operation guide, we also provide a very detailed video to aid your understanding. You can finish the debugging step by step by following the video’s instructions.
3. Online communication
When you have problems installing or debugging the machine that cannot be solved, we can also offer professional guidance more efficiently through online meetings.We will arrange for professional engineers to solve your problems one-on-one during the online meeting.
4. Concerning after-sales service.
We will provide excellent after-sales service after you have completed the installation process, and we will set up a online communication team to solve your after-sales problems.
The image below is a screenshot of our communication with Italian customers, Korean customers, and regional agents.
You can see that when our customers have after-sales issues, we can communicate and solve them quickly. We strongly advise you to communicate with us via WeChat in China. WeChat can also assist us in directly translating our conversations, allowing you to communicate with us more efficiently in your native language.
5. Concerning the machine’s after-sale warranty
We will provide a one-year warranty period on any machine purchased from Sinhosun, and if the machine requires replacement for the spare parts during the warranty period, we will provide you with the necessary parts for free. So you don’t have to be concerned about machine failure; our professional maintenance masters will take care of your issues.
In fact, based on the results of our after-sales service with so many foreign customers over these years, our machines rarely require after-sales service, aside from the initial need for us to teach customers how to debug the machine. Because the machines are of very high quality, practical, durable, and stable, there are very few after-sales cases.
We are more online to solve customer after-sales problems as a result of the COVID-19, which is also successful. Furthermore, our global agent team can solve 99% of after-sales problems for us, so you no longer have to worry about SINHOSUN machine after-sales problems.
