FAQs
Have You Got Everything You Need to Know?
Explore our FAQ section for concise insights into our products and services. If you have further questions, our team of experts is ready to provide personalized advice and solutions tailored to your needs.
General
Yes, we are a factory specializing in the manufacture of post-press equipment. We focus on delivering high-quality machinery to meet a wide range of printing and packaging needs.
Our factory is located in Guangdong, Shantou, China. We are proud to be part of a region known for its advanced manufacturing capabilities.
Absolutely! We welcome visits from potential and existing clients. Please contact us to schedule a visit, and we will be happy to show you our production facilities and discuss how we can meet your needs.
Yes, we encourage you to send us samples of your printed products. We can perform tests to ensure our machines meet your production needs and provide tailored recommendations based on the results.
Product
The order process starts with a consultation to understand your requirements. Once we agree on the specifications, we’ll provide a quote and timeline. After order confirmation and deposit, we’ll schedule the production. We’ll keep you updated throughout the manufacturing process until delivery.
Large machines, such as Blanking Stripping Machines, Folder Gluer Lines, and Flute Laminators, typically have a production cycle of 30-45 days, depending on complexity. Smaller machines are usually ready for delivery within 20-25 days. Items like the Pneumatic Waste Stripper and Foil Stamping machines, which we keep in stock, are available for quicker delivery.
Our machines are designed to handle a variety of materials, including paper, cardboard, corrugated board, and more. Specific capabilities vary by machine, so please reach out for details on a particular model.
Customization
Absolutely. We can adjust our machine solutions to fit your specific requirements. We encourage you to contact our sales team to discuss how we can customize our machinery to suit your needs perfectly.
Yes, we can assist with space planning and workflow optimization for your workshop. This service is provided free of charge as part of our commitment to ensuring our clients get the most out of their machinery. Please contact us for more details
No, we do not charge for creating custom solutions. Our aim is to provide you with the best possible machine setup for your specific production requirements without additional costs for customization.
warranty
Our machines come with a standard 12-month warranty covering parts. Extended warranties are available; please contact us for more details.
We provide comprehensive after-sales service, including detailed documentation, operation manuals, and remote video conference support for troubleshooting. If on-site support is necessary, please contact us to arrange for our technicians to provide you with a full range of after-sales service options, including site visits.
Service
Spare parts can be ordered directly from us. Please provide your machine model and serial number when contacting us to ensure compatibility.
Yes, we provide training sessions for our customers on how to operate and maintain our machines efficiently. Contact us for more information on upcoming training opportunities.
Shipping
We offer various shipping options, including standard and expedited shipping, to meet your needs. For larger machines we recommend sea freight. Contact us for shipping quotes and options.
Yes, we can ship our machines and equipment internationally. Please contact us with your location for more information on shipping options and costs.
